Refund policy

At VELMORA, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1-Day Return Policy

You can request a return within 24 hours of receiving your order if:

• You received the wrong item.
• The product is damaged or defective.
• The item is missing or incomplete.

To request a return, please contact our support team within 24 hours of delivery and provide:

Replacement or exchanged products will be delivered within 4-5 days.

Refund will be credited within 7 days to the original source of payment method.

Once your request is approved, we'll arrange the return and process your refund or replacement.

7-Day Size Exchange

Ordered the wrong size? No worries!

You can request a size exchange within 7 days of delivery, provided that:

• The product is unused and unwashed.
• All original tags are attached.
• The item is in its original packaging and condition.

Customers are responsible for ensuring the product is packed securely for the exchange process.